Shipping & Returns

We offer Standard courier services for all local deliveries, as well as self-collections at our restaurants in Singapore. You may opt for your preferred shipping/self-collection mode when checking out your shopping cart. Upon placing your payment, you will receive an email informing you that your order is in the midst of packing and delivery. All orders are processed and packed within 1-3 working days (Mondays to Fridays; Weekends & Public Holidays excluded).

For Standard Shipping in Singapore, expect potential delays of up to 7 working days for peak periods such as festive and sale promotional periods.
*There is an additional 1-3 working days for deliveries during the circuit breaker period.

 

Returns: Incorrect/Defective Items 

We sincerely apologise for any incorrect or defective items received. Kindly email us at jiamin@arteastiq.com within 7 working days of receiving the item with a snapshot of the incorrect item or area of defect, along with your order reference for verification purposes and to further process an exchange to the correct item for you. Exchanges can be done through the following

  • Via direct one-to-one exchange at any of our Arteastiq restaurants in Singapore.

Kindly note that the incorrect item should be in its original condition received, unscented, unworn, unwashed, unaltered, all tags intact and purchased directly from Arteastiq only. In the event that a one-to-one exchange to the original item is not available due to stocks availability, we will issue a full refund to your original form of payment.

We regret to inform that we will not be able to accept any return/exchange of the defective item if we are not notified within the stipulated timeframe. Any forms of wear and tear or damage caused to the product after washing/usage is not considered a defect and will not be liable for any returns, exchange or refunds. It is the shoppers' responsibility to treat all products received with care.

 

Exchange

 

Exchange/returns of any form is strictly not allowed for all Sale/Promotional/Store Credit items.